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Cancellations

Dear consumers, we would like to inform you that according to the Law on Consumer Protection (Službeni glasnik RS, br. 62/2014) purchases through our internet sales prodaja@dokuce.rs is considered distance selling.

The law in the case of distance selling establishes the right of the buyer, who is considered a consumer (a natural person who buys a product to satisfy his individual needs, and not for the purpose of performing professional activity), to withdraw from the contract within 14 days from the day when the product is handed over to the state, ie to the state of the person designated by the buyer, but not the carrier. When withdrawing, the buyer can, but does not have to specify reasons for giving up. The Buyer declares the withdrawal from the contract on the Withdrawal Form previously sent to the e-mail address from the order, for a refund.

The buyer is obliged to return the product without delay, and no later than 14 days from the day when he sent the withdrawal form. After the expiration of 14 days from the day he sent the withdrawal, the product can no longer be returned.

Only products that are correct, unused, undamaged, in the original undamaged packaging, with all accessories and accompanying documentation (original invoice previously received by the customer with the goods, instructions for use, warranty card if it comes with the product, etc.).

The buyer bears only the direct costs of returning the goods and money, except in cases where the buyer receives a defective or incorrect item.

Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is liable for defects or damage to the product which are the result of inadequate product handling, ie. the buyer is solely responsible for the impaired value of the product resulting from the consequence of handling the goods in a way that is not adequate, ie exceeds what is necessary to establish its nature, features and functionality. If it is determined that a defect or damage to the product has occurred through the fault of the customer, the refund of the price and the product will be returned to him at his expense.

In case of legal withdrawal from the contract, the seller is obliged to return to the buyer without delay the amount paid by the buyer under the contract (not including shipping costs), and no later than 14 days from the date of receipt of the withdrawal form, and after receipt of the product.

Thank you for your trust

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