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Frequently asked questions

  • The ordered product is defective or damaged. What should I do?

    In the event that the shipment you receive is defective, damaged, or with the wrong content, it is best to contact us immediately, and no later than within 24 hours. Before doing so, inspect the contents of the package in detail and check whether there is physical damage caused by inadequate transport or another problem.

    If the goods arrived undamaged, but they are defective, you can find the method and procedure for filing a complaint for goods purchased through our online store on the Complaints page

  • I am registered as your customer, however, I had to change my email address. What should I do in this case?

    You can change your e-mail address after logging in to our website, with the old email address, and by selecting the option My account .

    You can also send us new information by email prodaja@dokuce.rs and we we will update them on your behalf.

  • An incorrect information related to my personal information was entered during registration. How do I correct a mistake?

    You can change your information when you log in to our website with your username and password and access the page My account . Also, here you can change other data related to you, you can view your orders, their statuses as well as your favorite products.

  • I forgot my account access password. What should I do?

    You need to click on My Account , then click Forgot your password? >, enter your login email address and finally press the CONFIRM button. An automatic email with a link to change the password will be sent to you within a few seconds.

  • I want to make a purchase in your online store but I don't know how?

    You can always contact us by phone by calling 065 / 209-8638 or send us an e-mail at prodaja@dokuce.rs and we will order for you or we will give you step-by-step instructions. We are available on weekdays from 9 am to 5 pm.

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