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In the event that the shipment you receive is defective, damaged, or with the wrong content, it is best to contact us immediately, and no later than within 24 hours. Before doing so, inspect the contents of the package in detail and check whether there is physical damage caused by inadequate transport or another problem.
If the goods arrived undamaged, but they are defective, you can find the method and procedure for filing a complaint for goods purchased through our online store on the Complaints page
You can change your information when you log in to our website with your username and password and access the page My account . Also, here you can change other data related to you, you can view your orders, their statuses as well as your favorite products.
You need to click on My Account , then click Forgot your password? >, enter your login email address and finally press the CONFIRM button. An automatic email with a link to change the password will be sent to you within a few seconds.