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Use and sale

Based on the provision of Art.13. and Article 27. Law on Consumer Protection (Official Gazette of RS 62/2014) online store dokuce.rs or TO THE HOUSE inc. d.o.o. , your consumers who buy goods on our website

NOTICE

  • - to sell goods through the website dokuce.rs performs within the registered activity TO THE HOUSE inc. d.o.o.
  • - The complaint address is: prodaja@dokuce.rs
  • - that the basic features of the goods can be found on the site dokuce.rs
  • - according to the Law on Consumer Protection (Official Gazette of RS, No. 62/2014) purchases through our sales website dokuce.rs considers distance selling
  • - that goods sold through the website dokuce.rs has the properties necessary for the regular use of that type of goods in accordance with its purpose
  • - that the selling price of the goods is indicated with each item
  • - All prices include VAT
  • - We deliver purchased goods within 6 business days as defined on the Shipping page
  • - that the possibility of buying goods with special price benefits and ∕ or with special sales incentives (promotional sales), performed in accordance with the conditions published on our website dokuce.rs
  • - that the consumer buys the goods he buys through the website dokuce.rs can pay by cash on delivery at the time of delivery, as well as prominent payment cards at the time of purchase on the site
  • - that the consumer undertakes the obligation to pay for the ordered goods when creating the purchase order by pressing the Complete the order button
  • - that the dokuce.rs website obliged to deliver goods that are in accordance with the contract. If the delivered goods do not comply with the contract, the consumer who has notified the seller of the non-conformity has the right to request the seller to rectify the non-conformity, free of charge
  • - that the conformity of the goods to the contract EXCLUSIVELY is determined according to the properties and purpose of the goods, and by the authorized service
  • - that in case of receipt of the goods the consumer does not want to keep it, has the right to withdraw from the contract and refund the amount of the purchase price paid for the goods in question, within 14 days as defined on the page Right of withdrawal
  • - that for goods ordered through our online store, the consumer has the right to complain about the already used product, in a manner defined for goods purchased through an online store. Manner and procedure of filing a complaint for goods purchased through You can find online stores on the Complaints page

How to buy

Select items

At the top of each page is a Products drop-down menu with item categories. Clicking on the desired category will open a new page with items from the selected category. On the left side of this page are all the filters, by clicking on one or more filters you will get the desired result.

If you do not know which category the item you are interested in belongs to, you can use the search box at the top of each page on the right. You can type the item code, item name, etc. in the field. If you have listed a group of items that interest you, you can see additional information about a specific item by clicking on the item itself.

You can add the desired item to the basket by clicking the ADD TO BASKET button.

Cart Contents

You can view the contents of your basket at any time by clicking on the basket thumbnail at the top right of each page. You can add items to the cart until you order everything you want. You can remove items you have entered in the cart individually by clicking the X

button.

Order items from the cart

To order items entered in your cart, you need to enter certain basic information in your cart and check "I agree to the terms of sale and payment" .

If you are not registered, it is necessary to register or make a purchase without registration, by filling in all the required information: e-mail address, name and surname, delivery address, billing address (if different from the delivery address), contact phone. / p>

Choose a payment method

You can choose:
- payment cards during the purchase process on the site
- cash on delivery at the time of delivery
- payment slip or transfer order at the post office or bank or via your Ebanking platform upon receipt of the Proforma Invoice

End order

Clicking the Complete Order button will display a notification of a successful order. We will soon send you a confirmation of the ordered items to the e-mail address you left when filling out the form, and after processing the order you will receive all subsequent information to the e-mail address.

For all additional questions you can contact us at 065 / 209-8638 or send us an e-mail to the address prodaja@dokuce.rs

Important Note

By confirming your order, or by clicking the Complete Order button, you agree to the terms of the purchase.

Shipping

Locations

We deliver the ordered items on the territory of the city of Belgrade

Delivery time

Once you've completed the ordering process by clicking the Complete Order button, Your order enters processing status. After processing the order, to your e-mail address, which you reported when filling in the data, a notification of a successful purchase will arrive. The order realization period is usually 1-2 working days (weekend days do not count). From that moment, the delivery time is 1-4 working days (weekends do not count) . If your order contains more than one item, it may happen in certain situations that your entire order arrives in multiple shipments, with a couple of days apart, of which you will be notified. In case of ambiguity, or any problems, or questions related to your order, our operator will contact you.

Download shipment

Our couriers deliver shipments to the delivery address between 8 am and 8 pm every day. During this period, please ensure that there is a person at the address who can pick up the shipment. The courier tries to deliver each shipment twice. It is common practice that if the courier does not find you at the address, he will call you on the phone you left when creating the purchase order and arrange a new delivery date. If he still can't find you at the address, the shipment will be returned to us.

When picking up the shipment, you need to visually inspect the package. If the shipment is seemingly correct, feel free to pick up the shipment and sign the courier's address book. If you notice that the transport box is significantly damaged and you doubt the quality of the contents, refuse to accept the shipment and immediately notify us at 065 / 209-8638 or send us an e-mail to prodaja@dokuce.rs with your data (name, surname, phone number, order number) and state the reason why you refused to download the package. We'll let you know as soon as possible.

Shipping cost

Delivery for all orders over RSD 2,500.00 is free. For orders that are less than that amount, the delivery price is 300.00 RSD with VAT.

If you have chosen cash on delivery as the method of payment, you pay for the delivery when you pick up the shipment together with the goods directly to the courier in cash.

You can see the delivery price notice in the basket when viewing the basket itself, and it will also arrive by e-mail during the successful ordering process, along with the order specification.

Important Note

By confirming your order, or by clicking the Complete Order button, you agree to the terms of delivery.

Payment

Card payments

You can pay for your order using Visa, Visa Electron, MasterCard, American Express, Maestro, or Dina payment card. The card must be approved by the issuing bank for online payment. When shopping online, by choosing the appropriate payment method, you will be redirected to the page of Banka Intesa, which is protected and secure for this method of payment. In order for card payment to be successful, you need to enter the following information:
- card number
- expiration date
- CVC2 / CVV2 code You can pay for your order using Visa , Visa Electron , MasterCard , American Express , Maestro , or Dina payment card. The card must be approved by the issuing bank for online payment.
When shopping online, by selecting the appropriate payment method, you will be redirected to the page of Banka Intesa, which is protected and secure for this method of payment.
In order for card payment to be successful, you must enter the following information:
- card number
- expiration date
- CVC2 / CVV2 code

Example Cards

When entering data from the payment card, confidential information is transmitted via the public network in a protected (encrypted) forms using SSL protocols and PKI systems, as currently the most modern cryptographic technology.

Data security at purchase, guaranteed by payment card processor, Banca Intesa ad Belgrade, so the complete billing process is done on the bank's website.

Payment card information is never available to our system therefore, they cannot be recorded in our database . Data entry and verification are performed exclusively in between card users and Intesa bank, therefore Lagermarket has no insight into the data exchanged.

Cash on delivery

When you pick up a shipment that you previously ordered via Lagermarket online sales, the payment of the order is performs exclusively in cash, in Dinar currency, on hand to the courier of our partner courier service that brings you the shipment.

Payment by money order or transfer order at the post office or bank or via your Ebanking platform

For orders paid by bank or post office, or via e-banking, the payment deadline is 3 working days after you receive payment instructions to your email. We will send the goods to you after the registered payment. This is also the slowest type of ordering, as it is necessary to pass a few days before the conditions for sending the order are met

Important Note

By confirming your order, or by clicking the Complete Order button, you agree to the payment terms.

Conversion statement

All payments will be made in the local currency of the Republic of Serbia - dinar (RSD). Informative presentation of prices in other currencies is not given and all prices are expressed in dinars (RSD). The amount that your payment card will be charged will be expressed in your local currency through conversion into the same at the rate used by card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion there is the possibility of a slight difference from the original price listed on our site.

Privacy Policy

Privacy Policy

On behalf of TO THE HOUSE inc. d.o.o. we are committed to protecting the privacy of all our customers. In order to successfully process your order, we need your name and surname, delivery address, e-mail and telephone. During registration, which is not mandatory but significantly simplifies the purchase process , we collect basic information (natural or legal person, registration number, name and registered office of the company) necessary for business and informing users in in accordance with good business practices and in order to provide quality service.

We provide customers with the opportunity to choose whether whether or not they want to be deleted from the mailing lists used for marketing campaigns

All user / customer data is they are strictly kept and are available only to employees who need this information to do their job. All employees (and business partners) are responsible to respect the principles of privacy.

Protect confidential transaction data

When entering payment card data, confidential information is transmitted via a public network in a secure (encrypted) forms using SSL protocols and PKI systems, as currently the most modern cryptographic technologies.

Data security at the time of purchase, guaranteed by the payment card processor, Banca Intesa ad Belgrade , so the complete billing process is done on the bank's website. Payment card information is not available to our system at any time.

Cookies

DoKuće online store uses "cookies" to improve the user experience.

Cookie is text a file that is stored on your hard disk by a web server. Cookies cannot be used to run a program or yes deliver the virus to your computer. Cookies are uniquely assigned to you and can only be read by web servers in the domain that He sent them to you. One of the main purposes of cookies is to provide you with time-saving benefits.

Compliance and change of terms

Use of our services implies the user's consent to the stated terms of use. TO THE HOUSE inc. d.o.o. or online store DoKuće undertakes to comply with all of the above, a all changes to the conditions become valid only after posting on this page and sending e-mail notifications to all registered users.

Important Note

By confirming your order, or by clicking the Complete Order button, you agree to our privacy policy.

Complaints

Complaints of transport damage

When picking up the shipment, please check your package with a detailed, visual inspection in the presence of the courier. If there is visible damage on it, you should not download the package. In this case, please contact us by phone at 065 / 209-8638 or send us an e-mail to prodaja@dokuce.rs with your data (name, surname, telephone number, order number) and state the reason why you refused to download the package. We will inform you as soon as possible You on further action.

Complaints upon receipt of shipment

If you received the shipment and after opening the package you found that the delivered goods are spoiled, defective, damaged, non-conforming to the ordered or the information on the invoice is not appropriate, please contact us immediately, and no later than within 24 hours from the moment of receipt of the shipment, contact by phone at 065 / 209-8638 or send us an e-mail at address prodaja@dokuce.rs with your data (name, surname, phone number, order number) to the address and describe what problem you have. We'll let you know as soon as possible.

Complaints for compliance with rights

If the product, purchased through the online store DoKuće at some point the occurrence of non-compliance within the meaning of the provisions Of the Consumer Protection Act (hereinafter: the Act), please inform us by phone number 065 / 209-8638 or email us at prodaja@dokuce.rs with your data (name, surname, phone number, order number) and describe what problem you have. We will inform you as soon as possible about further actions and send you the necessary documentation electronically, which you need to fill out and then return to us.

After receiving the necessary documentation, we will answer by phone or electronically to the consumer on the declared complaint for the goods purchased through our online store, by confirming the receipt of the complaint, that is, state the number under which your complaint was registered in the records of received complaints. It is the obligation of the consumer to make a statement Complaints enclose an invoice, a copy of the invoice or any other proof of purchase. The deadline for responding to the complaint is 8 days, and in case of a complaint acceptance, the deadline for resolving the complaint is 15 days from the moment of registration, or 30 days in the case of technical goods. If the seller and / or the authorized person for objective reasons is not able to satisfy the consumer's request within the specified period, he is obliged to to extend the deadline for resolving the complaint, inform the consumer and state the deadline within which he will resolve it, as well as to obtain his consent, which he is obliged to records in the records of received complaints. Extension of the deadline for resolving complaints is possible only once.

Important Note

By confirming your order, clicking the Complete order button, you agree to the terms of the complaint

Refund

Withdrawal from the contract

In the event of withdrawal from the contract, the customer is entitled to a refund or exchange for another product. The price is returned to the buyer upon receipt of the product, and after it is determined that the product is undamaged, in the original packaging, with all accessories and accompanying documentation. TO THE HOUSE inc. d.o.o. is obliged to return to the consumer without delay the amount paid by the consumer under the contract, and no later than 14 days from the date of receipt statements of withdrawal, and upon receipt and inspection of the product.

Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for defects or damage to the product, ie. the customer is solely responsible for the diminished value of the product that arises as a result handling the goods in a way that is not adequate, ie exceeds what is necessary to establish its nature, characteristics and functionality. If it is determined that a defect or damage to the product has occurred through the fault of the customer, the refund of the price will be refused and the product will be be reimbursed at his expense.

Costs of returning goods and money are borne by the buyer, except in cases when the buyer gets a defective or wrong item in relation to ordered. For our part, we undertake that, immediately upon receipt and inspection of the goods returned on the basis of withdrawal from the contract refund the funds paid for the returned goods.

Refund Procedure

Contact us by phone at 065 / 209-8638 or send us an e-mail to prodaja@dokuce.rs with order number information which arrived with the goods, your dinar current account number and the name of the bank where you have the specified account. As soon as you provide the necessary information, documentation will be created which will be forwarded to you with the refund procedure to the e-mail address you left during creating an order.

Important notes

- Refunds are made exclusively in the above manner, by payment to the dinar current account and it is not possible to send money by courier in cash.
- In case of return of goods or refund to the buyer who has previously made payment to one of the payment cards, in part or in full, and regardless of the reason for the return, the online store DoKuće is obliged to make the return exclusively through VISA, EC / MC and Maestro methods payments. This means that the bank will, at the request of the seller, refund the funds to the cardholder's account.

Each replacement package will be sent at the expense of the buyer, at the price of one postage, and according to the official price list of our delivery service. The buyer pays the postage in cash to our courier who will take over the goods for replacement. Goods, without prior contact and agreement with operators and / or sellers in our online store (contact details above), you cannot send to the addresses listed on the bill of lading. Each such package will be returned to the sender at cost sender.

Right to cancel

Dear consumers, we would like to inform you that according to the Law on Consumer Protection (Official Gazette of RS, No. 62/2014) purchases through our internet sales prodaja@dokuce.rs is considered distance selling.

The law in the case of distance selling establishes the right of the buyer, who is considered a consumer (a natural person who buys a product to satisfy his individual needs, and not for the purpose of performing professional activity), to withdraw from the contract within 14 days from the day when the product is handed over to the state, ie to the state of the person designated by the buyer, but not the carrier. When withdrawing, the buyer can, but does not have to specify reasons for giving up. The Buyer declares the withdrawal from the contract on the Withdrawal Form previously sent to the e-mail address from the order, for a refund.

The buyer is obliged to return the product without delay, and no later than 14 days from the day he sent the withdrawal form. After the expiration of 14 days from the day he sent the withdrawal, the product can no longer be returned.

Only products that are in good condition, unused, undamaged, in the original undamaged packaging, with all accessories and accompanying documentation (original invoice previously received by the customer with the goods, instructions for use, warranty card if it comes with the product, etc.).

The buyer bears only the direct costs of returning the goods and money, except in cases where the buyer receives a defective or incorrect item.

Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is liable for defects or damage to the product which are the result of inadequate product handling, ie. the buyer is solely responsible for the impaired value of the product resulting from the consequence of handling the goods in a way that is not adequate, ie exceeds what is necessary to establish its nature, features and functionality. If it is determined that a defect or damage to the product has occurred through the fault of the customer, the refund of the price and the product will be returned to him at his expense.

In case of legal withdrawal from the contract, the seller is obliged to return to the buyer without delay the amount paid by the buyer under the contract (not including shipping costs), and no later than 14 days from the date of receipt of the withdrawal form, and after receipt of the product.

Thank you for your trust

Do kuće